[简答题]WRITING Write a letter of complaint to a shoe company according to the following situation: You (Li Ping) ordered a pair of soccer cleats (鞋底防滑钉)  from the
website of the shoe company but found they had been used when you opened the package. Tell them you've bought another pair in a local store and ask them to return the money charged for the deals. Don't forget to tell them the order number and your phone number for confirmation and further contact. (150-200 words)

分析题干中的关键词“complaints”，可知要求写一篇投诉信。 
首先需要注意信件格式。需要包含：信头，信内姓名地址（个人信件中常省略），称谓，正文，结束语，签名。 
需要包括以下内容。 
1. 说明问题及影响。 【I ordered a pair of soccer cleats from your website on October 21. I received the order on October 26. Unfortunately, when I opened the package I saw that they had been used. The cleats had dirt all over and there was a small tear in the front part where the left toe would go. My order number is AF26168156.】  

2. 要求采取措施解决问题补偿损失。 【To resolve the problem. I would like you to refund the amount charged for my cleats. I will sent the pair of cleats back to you. I have already bought a new pair of cleats at my local sporting goods store. Therefore, it is not necessary for you to sent me a new pair of cleats.】  

3.提出建议【I have been a satisfied customer of your company for many years, but this is the first time I have encountered a problem. If you need to contact me, you can reach me at (555)5555-5555.】