[单选题]资料：Nomatterhowcarefullyyoupickthemembersonyourteam,youmaystillendupwithanegativeemployee.Theseworkersdon’tnecessarilyfallintothecategoryof“toxic,”butthey’rejustkindofadragwiththeircynical,pessimisticworldview.Ifyou‘redealingwithanegativeemployee,hereare3stepstotake.
FINDOUTWHY
Ifyoudecidetoproceedinaddressingthebehavior,thinkaboutwhethertherehavebeenbehaviorchangesrecently.Isthenegativityaconstantorhasthebehaviorescalated?Ifthelatter,wasthereaneventthatleduptothechange?Individualsintheworkplacelivemulti-dimensionallives,andothernon-workplacestressesmayimpactworkproductivityandmood.
InanApril2016reportintheJournalofManagerialPsychology,ateamofTorontoresearchersfoundthatemployeewhoarecynicaloftheirworkplacemayfeelmorepositiveiftheirmanagersaresupportive.
DISCUSSGOALS
Whendiscussingthesituationwithyournegativeemployee,itisrecommendedtoframethediscussioninthecontextoftheIndividual’sgoals.”Tonepolicing”whereyousimplypointoutpessimisticcommentarywithoutaddressingtherootcause,rarelyworksandmayjustcausemoreresentment.Gettotherootoftheissueandfindoutiftheemployeeneedsadditionaltraining,perhapsinmanagementorcommunicationskills,toovercomeadeficit.
ADDRESSISSUES
Adirect,solutions-orientedconversationwiththeemployeecanuncoverproblemsorcircumstancesdrivingthebehavior.Ifthereareworkplaceissuethatcanbesolved,considerdoingsoifitmakesense.Iftherearepersonalissuesthathavecausedanescalationinnegativebehavior,examinewhetheraccommodationscanbemadetohelpthepersonwhilethey’regoingthroughsuchchallenges.Someemployeesdon’thavegreatinterpersonalskills,andputtingtheminjobswheretheyaremorefocusedonjob-relatedtasksthanoninteractionswithotherscanbeaneffectivesolution,too.
Accordingtoparagraphthree,whatdoesthephrase”tonepolicing”mean?
A
Being very inquisitive just like a policeman.
B
Speaking directly about one’s shortcoming without considering one’s feelings
C
Hitting the nail on the head in the conversation.
D
Focusing on the negative emotion behind a message rather than the real problem
正确答案：D
题目解析
本题考查的是词意判断。
【关键词】paragraphthree;tonepolicing;mean
【主题句】第3自然段“Tonepolicing”whereyousimplypointoutpessimisticcommentarywithoutaddressingtherootcause,rarelyworksandmayjustcausemoreresentment.“语气警察”是指你仅仅发表了悲观的评论，而没有指出问题根源，这样做很少奏效，可能只会引起更多的怨恨。
【解析】本题的问题是“根据第三自然段，‘tonepolicing’是什么意思？”。选项A意为“像一个警察一样非常好奇”；选项B意为“不顾他人的感受直接谈论别人的缺点”；选项C意为“在谈话中碰到头上的钉子”；选项D意为“关注消息背后的消极情绪，而不是真正的问题”。根据主题句可知，“语气警察”是指关注信息背后的消极情绪而不是真正的问题，故选D。
