A full adjustment means that the company is at fault. A partial adjustment means that neither the company nor thye customer is entirely at fault.
A full adjustment letter should be cheerful, freely admitting errors and willingly offering the adjustment. It should express appreciation for the information provided in the claim. The letter may include an explanation of what went wrong; it should include an indication that similar errors will be unlikely in the future. Finally, it should reassure long-term cooperation and mutual benefit, perhaps by suggesting future business.
A partial adjustment letter will be written when neither the company nor the customer is entirely at fault. It must express an attitude of pleasant cooperation. It should be based on facts and offer a reason for refusing the requested adjustment. Of course, it should leave the decision to accept the adjustment to the customer and suggest a course of action.
完全理算意味着公司有过错。部分理算意味着公司和客户都没有完全错。
完全理算信应该是愉快的，自由地承认错误并愿意提供调整。它应对索赔中提供的信息表示赞赏。这封信可能包括对出错的解释; 它应该表明将来不太可能出现类似的错误。最后，它应该通过暗示未来的业务来保证长期合作和互利。
当公司和客户都没有完全有过错时，就应该写部分理算书。它必须表达愉快合作的态度。它应该基于事实，并提供拒绝所要求的调整的理由。当然，它应该决定接受对客户的调整并提出一个行动方案。
